Abstract:
Overview
The purpose of this two-part interactive presentation is to deepen your awareness of Emotional Intelligence (EI) – the capacity to be aware of, express and channel one's emotions, and to handle interpersonal relationships judiciously and empathetically. These foundational leadership skills – and life skills – can be immediately applied at work and also in your personal relationships. The learned skills are also an underpinning for increasing employee engagement, as well as improving – and sustaining – organizational performance.
Through lecture, engaging conversations, story-telling and group activities, participants gain an introspection of EI concepts by developing their self-awareness and social-awareness.
Part 1 – Foundational Dimensions of Constructive Communications (2.0 hour duration)
Discover how to transform the way you communicate, both verbally and non-verbally, using two foundational dimensions of communication that dramatically affect EI. These dimensions guide our personal actions which, in turn, shape an organization’s culture, and ultimately affect business performance.
Note that Part 1 is a prerequisite for participating in Part 2 (see below).
Part 2 – Providing Constructive Feedback and Resolving Conflict (2.0 hour duration)
(This presentation reinforces and expands EI concepts that were introduced in “Foundational Dimensions of Constructive Communications” – Part 1.)
Explore additional facets of constructive communication by first considering the characteristics of shared team values and their impact on sustainable success. We will also examine “blind spots” and “masks” that can strengthen interpersonal relationships. We will then learn and apply a six-step Constructive Conversation Process to give and receive feedback, and to also resolve interpersonal conflicts in a constructive manner, by applying powerful techniques for empathetic listening. The goal is to create a culture of trust and continuous feedback.
Date & Time
Friday, April 16th, 2021 8:00am EST
End Date & Time
Friday, April 16th, 2021 12:00pm EST
Venue: Virtual via Zoom
Cost: $25.00 per registration
| Event Date | 04-16-2021 8:00 AM |
| Event End Date | 04-16-2021 12:00 PM |
| Registration Start Date | 03-12-2021 8:00 AM |
| Cut off date | 04-15-2021 11:55 PM |
| Individual Price | Virtual Event - 4 PDUs |
| Location | Virtual Event |
Richard (Dick) Orth has over 30 years’ experience at IBM in Owego and Endicott, NY as a change leader, facilitator, trainer and leadership coach. He has led hundreds of organizational change engagements by developing capabilities in collaborative problem-solving, team-based decision-making, process facilitation, emotional intelligence and conflict resolution. Since retiring from IBM in 2017, Dick is now an independent learning consultant, continuing his role as a change leader, facilitator, and trainer. Dick has a bachelor’s degree in Computer Science from New York University and is a member of the Phi Beta Kappa honor society. He is a certified ACT (Accelerate Change Together) facilitator and a graduate of the Technical Leadership Program at Binghamton University. Dick is a volunteer community mediator for over 20 years at ACCORD – a Center for Dispute Resolution, and is on the Boards of Directors for several community non-profit organizations. He is a speaker at both Broome Leadership Institute (BLI) and Leadership Tioga, in addition to other community organizational engagements.
